Arizona Man Doesn't Have Lifetime Ban From Walmart for Price-Matching

Categories: News
walmart-ad-match.jpg
Walmart Corporate via Flickr


If it sounds like the viral story of a Pinal County man getting a lifetime ban from Walmart for price-matching is too good to be true, the Pinal County Sheriff's Office says that's because it is.

ABC 15, which ran the story this week of a man named Joe Cantrell, who claimed he got a lifetime ban from the store for his frequent use of Walmart's policy of matching other stores' prices on items, is getting called out by PCSO.

"Every responsible news station in Phoenix waited to get a copy of the investigative report from the Sheriff's Office, yet ABC15 news felt it was in the public's best interest to tell only the side of the story provided by Cantrell," reads a PCSO press release/smack-down. "After the story aired on ABC15 it quickly grew to a national story, furthering the inaccuracies and portraying Walmart as the bad guy in their story."


His story, as you can see in the segment above, was that he was handcuffed by deputies and banned for life, just for price-matching.

Here's what Cantrell left out of the story, according to PCSO:
Cantrell was heard threatening employees with statements "I'm going to mess this mother f_ _ _ker up" while yelling at a cashier, he told employees he didn't care if he got kicked out of the store because he "was going to f_ _ k up, the cashier and he would be waiting outside for him in the parking lot and he was going to do him in."

The Sheriff's Office was called by Walmart, but Cantrell had left the store before deputies arrived. Before leaving, he told the manager "I'm not the person to F _ _ k with, next time I come in I will beat his ass." A deputy investigated the case as employees were afraid for their safety. A video was captured by store security and PCSO deputies recognized Cantrell from prior contacts. Deputies were unable to locate him at his last known address...

Cantrell posted on his "Facebook" account (December 2nd, 2013) "Tonight I almost whipped a Walmart employees ass." One of his Facebook friends responded to his post and said, "I know you heard Joes gonna kill you in the back of your head. But you did the right thing by walking away mad and not kicking his ass and doing to jail." (sic.) Cantrell then responded back to that post by saying, "I have to be honest with you Richard I came very close."
That was actually on December 2, when Cantrell was, yes, causing a stink because a Walmart employee explained to him that they wouldn't do a price-match for the "Black Friday" ads he brought in.

But the details provided by PCSO were conveniently omitted from the initial story, of a man who just loved the low prices at Walmart so much that they banned him for life.

According to the Sheriff's Office, Cantrell's arrest came three days later, when he went back to the Walmart.

"Cantrell was detained by deputies and then cited and released for one count of Disorderly Conduct and one count of Threatening and Intimidating," according to the press release. "Earlier this week, the Pinal County Courts issued an injunction against harassment ordering Cantrell to have no further contact with one of the employees involved in this incident; otherwise he shall face arrest and further prosecution."

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Follow Matthew Hendley on Twitter at @MatthewHendley.


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81 comments
mef1975
mef1975

I also had a bad experience at Walmart... They took some of the items I had spent hours shopping for, refused to refund my money (over $100) for over two weeks, and then sent the cops over to enter my apartment, without warrant, after I told Walmart that they can't treat people in such a way without consequence (they felt threatened, as I did become quite rude when they persisted, but I felt quite violated). Of course, I too am banned, but only in my city.  I hate all Walmart employees. They're not welcome around here.

email37
email37

Even if he threatened the employees, the incident began because the cashier refused to give him the price match, which they advertise heavily on their commercials.  So threat or not, why was this done?


As for the free speech guy in the comments, free speech only applies when the government is trying to restrict your speech, not a private person or business.

ernaldof
ernaldof

Disabled because he can't rassel any more? 

How many more trillions, mistah speakah?

BSdetector
BSdetector

Why is Mr. Cantrell able to claim "disability," if he is physically able to go to Wal-Mart twice a day?  That sad fact is the REAL tragedy of this story.  If he is able to go to any store twice a day, or spend so much time "defending" himself on the internet, then he is definitely both physically and mentally able to get a job and support himself and his kids without you and I paying for his "disability" check!  One day his poor kids will look back and say, "I sure wish Dad tried a little harder."  The "he said/she said" silly details on this story matter little, compared to possible case of disability fraud that may be present here.  I smell BS coming from Mr. Cantrell.  I hope the Arizona Department of Economic Security investigates this:  https://www.azdes.gov/main.aspx?menu=10&id=4821

gombey100
gombey100

 There are two "sides" to every story and then.... There is the *Truth*!!!

kqr3
kqr3

The so-called TV "news" sensationalizing something, going off half cocked with misleading or wrong information, or leaving out other sides of the story? Get outta here! 


The real exception would be any story where they DON'T do those things. I worked for years in a career that resulted in me being routinely involved in locally and nationally reported stories, and it was a rare occasion when the TV news reports were accurate, balanced, didn't disguise speculation, spin, and hype as absolute fact, and didn't completely omit critical aspects. TV news is pretty much a joke to anyone who has to deal with them on a regular basis. It is far more about $$$ via ratings, and that means hype, manufactured controversy, scare tactics, and other lowest common denominator entertainment gimmicks take precedence over accuracy and truth.

chulajuana
chulajuana

Walmart employees -- a bunch of losers who couldn't hack it a s TSA gropers/baggage thieves.

JensComments
JensComments

When I watched the interview clip of the customer, I heard him say the police were called because he was yelling at them.  If you didn't hear that, you need to stop watching the news.   You are dangerous to society.

Scoutpapa
Scoutpapa

Hey Matthew Hendley

This is an passable job on this story.

BUT what about some REAL  investigative reporting 

THERE is a WHALE out there.

BE Captain AHAB  capture the whale.

ranjay25
ranjay25

This is equivalent to a Woman falsely accusing a Guy of Rape. It's not the Crime, but the seriousness of the Charge.  

stobacco
stobacco

That is what they mean by "the devil is in the details"!  

mrbiggiesmalls
mrbiggiesmalls

The lame stream media caught lying? I'm shocked!

DonkeyHotay
DonkeyHotay topcommenter

Only an IDIOT would trust or believe modern day News Media


cyberflor
cyberflor

The Walmart employees should not have let the dispute escalate. The Walmart employees are still to blame. When I was manager I cooled down irate customers, not lose them.

NONE
NONE

Too bad we never hear the rest of the story from the media when it comes to stories about Obama and his crooked crew.

jwden123
jwden123

@kqr3 The ABC idiots would prefer that Walmart had wrongly banned a black man. It fits their "Walmart should be unionized" agenda.  

jwden123
jwden123

@chulajuana   You sound like an ignorant fool.  Gotta defend that black guy, don't you.  Walmart employees are that brightest but  they outshine the TSA by a mile.  

ernaldof
ernaldof

@chulajuana I also sometimes read a story before making an ignorant comment....eh, bro?

r.ray.williams
r.ray.williams

chulajuana, an idiot who couldn't hack it at either place, so he sits around all day and makes stupid comments

iprovidequalityservi
iprovidequalityservi

@chulajuana did you read the article?


no of course you didn't.


how could an idiot be expected to read something then also leave a relevant comment? that just sounds absurd.

jwden123
jwden123

@cyberflor Well, aren't you special.  This idiot doesn't deserve any consideration and I doubt Walmart will miss his business.

stobacco
stobacco

@cyberflor   When possible it is always better to de-escalate rather than escalate a situation sure.   There is nothing like the feeling of calming someone down and letting them regain or save face.  However some people endanger themselves, employees and other customers as well.   I saw this crazy man at the grocery store who glared constantly at everyone and no one and then as luck had it he ended up behind me in line.   It was not a 15 or less aisle and even still I only had a dozen or so items but he seemed annoyed at my very existence.  He had just a few things and I would have let him in front of me but he came up in line when we were already ringing up.  When I  said something nicety like "How are you doing?" to the clerk he started punching himself in the thigh.  When the clerked called out "21!" calling for a manager for an over 21 purchase he went ballistic swearing and rolling his eyes.   The store was almost empty and the manager was right there to check my I.D.     They opened up another aisle for him and when he left they all told stories about him screaming at people and employees alike and making people cry.   I thought he should be banned.    

johnbh1946
johnbh1946

@cyberflor Perhaps you never had to deal with someone like this guy. You wasn't there so how do you know it's the employee's fault? You haven't met every bad guy on this earth. I'd like to see you dealing with him as he's threatening to kick your ass, and won't listen to your pleading.

Iateyourwifeout
Iateyourwifeout

@NONE Shut up! You couldn't resist bringing Obama's name into a story that has nothing to do with politics, could you?

Iateyourwifeout
Iateyourwifeout

@NONE You just had to inject Obama into this story, didn't you? Congrats on being the internet's biggest cum stain.

Iateyourwifeout
Iateyourwifeout

@NONE  You just had to find a way to inject Obama into this story. Congrats on being the internet's biggest cum stain.

cyberflor
cyberflor

@jwden123 @cyberflor No, I am certainly not special. What "idiot" are you refering to? Everyone deserves consideration. Everyone deserves to be treated how we wish to be treated. Of course, Walmart will not miss this guy's business, but he will certainly miss being able to do business at Walmart. 


I am not sure why anyone other than a child in kindergarten would call anyone an "idiot." 


Someone once said when you try to belittle another person by calling them a name, you tell others more about yourself, than you do about the person you are attempting to insult. 


It really doesn't elevate the level of discussion to call other people names like children in kinderaten do. 


The fact is "idiots" and humans who have a low IQ do deserve consideration because they are human beings. Very yooung children mock people who are disabled and handicapped. When they do, their parents usually tell them that is not nice to talk tha way, that insulting others because of a disability they experience through not fault of their own is bad behavior. 

cyberflor
cyberflor

@stobacco @cyberflor So, this guy was punching himself in the thigh. He was not punching anyone else. Obviously, this guy was distraught.


You say this guy was crazy. By that I suppose you mean, he suffered from some mental health disorder. If that is true, he certainly deserved our compassion and kindness. If we suffered from a mental health disorder, wouldn't you want others to treat us with compassion and kindness.


This world is a test of our ability to love our fellow man as we love ourselves. That is the only moral law. There is a part of us in every human and a part of every human in us. All our fates are intertwined. 


On some level, we are all united, you, I, and this brother of ours who suffers from some mental health disorder. How we judge and treat others will determine who we are judged and we are treated. 


We only merit the patience, mercy, compassion, forgiveness, kindness, and the love of our fellow man and of God, by being patient, merciful, compassionate, forgiving, kind, and loving. 


We are all family. Our love for members of our family enables us to see past their failings, it enables us to accept them, and love them unconditionally. For someday, we ourselves may need unconditional love. 

stobacco
stobacco

@mrbiggiesmalls @cyberflor She is so much worse.   She is a liar.  When people say one thing while they do another then you know who they are.    She is full of compassion for "the other guy" but not the one in front of her.   Her compassion isn't "unconditional" at all.  She certainly had none for the Walmart employee who probably cried in the bathroom after having her life threatened.   Cyberflor cares about making cyberflor look good.  That is her agenda and what makes her an idiot is that she isn't very good at it. 

cyberflor
cyberflor

@mrbiggiesmalls @cyberflor I am an idiot. I also love you and my fellow man as I love myself, because there is a part of each of us in every human, and a part of every human in each of us.  


I understand you have been hurt in life by others. You can return that hurt with anger, or you can return that hurt with love, kindness, and understanding. 


You should know there is nothing I would not do in my power to help you and yours.


If lashing out at me makes you feel better, lash away.  


God feels the pain of every human and every creature. When we cause others pain, we hurt God, and we hurt ourselves. 


On some level we are all united, and all our fates intertwined. 


May you be blessed, your family blessed, and your children's children blessed.  


May you feel the love, I feel for you and all mankind. 


Together we stand, divided we fall. 



RobinsonC
RobinsonC

@johnbh1946@cyberflor Well, the Facebook exchange quoted in the article shows there was a guy named Joe who wanted to kill Cantrell "in the back of the head," which sounds like a Walmart employee who threatened Cantrell. That doesn't sound like innocent victim pleading, it sounds like a Walmart employee escalating the situation.

cyberflor
cyberflor

@johnbh1946 @cyberflor You are right, I don't know how I would have responded. I can only pray I would have been able to control my emotions and treat this human being as I would want to be treated if I were in his place. I only pray, I would show him the love that those who have sacrificed their lives for us showed us. 


All life is a test. We are only here for one purpose. To prove our love for our fellow man, our patience, our kindness, our mercy, and our compassion. That is how we merit patience, understanding, mercy, and compassion. 

tomadkinspvt
tomadkinspvt

@Iateyourwifeout 

No...YOU shut up!!!   No...YOU SHUT UP!!

No...YOU shut up, cum stain!!!   No...YOU shut up, Dingleberry!!!

No...YOU shut up!!!!

BTW- Barackl Obama sucks. Worst President ever.

YOU SHUT UP!!!   No...YOU shut up!!!

No YOU SHUT UP, You...you...you...uhhhmmmm...

 (Jackwadd, perhaps?) Yeah, that's it! You jackwadd!!!

No...YOU shut up!!!!

cyberflor
cyberflor

@katlynj @katlynj  "someone who hits themselves IS a threat to the public, not a paranoid delusion."


You can say this because you are an authority on the subject, and I am not. 


People who hit themselves are not a threat to society, but people like you are , because you arrogantly, and egotiscally assume you know more than all the experts and literature  on the subject. 


I don't think you can name one person who hit himself who hurt anyone else. 


You are free to believe I am legitmately insane as well.  


Clearly, I haven't fooled you, because you are nobody's fool. Forgive me for pretending to be someone I am not. 


Since you know so much can you tell me what percentage of people who hit themselves hurt others, and what percentage of people who don't hit themselves hurt others? 


Since you know so much, can you give me your source. I am always able to give others the source of my information. 


Can I tell you a little secret. You don't have a source, because this is something you concluded on your own despite the fact you have no experience or expertise in this area, and despite the fact you have not reviewed the literature on this topic, and despite the fact that unlike others you have no formal training or certification. 


Keep going through life believing what you choose to believe. 


I wish you and yours all the best. 

cyberflor
cyberflor

@katlynj  "someone who hits themselves IS a threat to the public, not a paranoid delusion."


You can say this because you are an authority on the subject, and I am not. 


People who hit themselves are not a threat to society, but people like you are , because you arrogantly, and egotiscally assume you know more than all the experts and literature  on the subject. 


I don't think you can name one person who hit himself who hurt anyone else. 


You are free to believe I am legitmately insane as well.  


Clearly, I haven't fooled you, because you are nobody's fool. Forgive me for pretending to be someone I am not. 


Keep going through life believing what you choose to believe. 


I wish you and yours all the best. 

katlynj
katlynj

@cyberflor You, sir, are legitimately insane. It's 100% obvious that you have no "patients," or even thee patience to be a psychiatrist. Or as you would say, "trained in psychology and psychiatry." You may consider yourself an autodidact from your internet research but you're not fooling anyone. I'm not even going to waste my time ripping into every asinine thing you've said here. Thank you for the laughs though!

& Ps- someone who hits themselves IS a threat to the public, not a paranoid delusion. Haha, good god.

cyberflor
cyberflor

@stobacco @cyberflor  I would never ask you to put yourself in harms way. If such an incident should ever happen again, I would recommend moving away for the person who is excited, because when people get excited, matters can escalate, and a fight can ensue due to people misunderstanding each other. 


You say this man has a history of making people cry. You must be very familiar with this man to know such a thing. Yet, you do not say he has ever physically hurt anyone. You seem to imply that you know this person, that he is an emotionally abusive individual, but not someone who has a history of hurting others. 


From what you are saying, it is obvious this man needs professional help. 


If the Walmart employee and those around this guy really thought he was dangerous they would have disengaged, they wouldn't not have continued arguing with him.


Of course, I care about your feelings, and the feelings of people who cry when he speaks to them. Some people are very sensitive, and very emotional, and have a tendency to overreact. 


Was everyone in the store crying? Or were you the only one? If you were the only one crying, and you were not even involved in the dispute with this guy, then it is pretty clear that you may be a bit overly emotional. 


If you were involved in a dispute with this guy, then you may not be an impartial, objective party.  


You may not be suited for work that entails having to deal with all kinds of people. Not everyone is suited for every kind of work. People who deal with the public have to have thick skin. That is why I blamed the Walmart employee. 


I am pretty sure if the Walmart employee had thicker skin, the situation never would have escalated the way it did.  


I do believe you were genuinely afraid of this guy. When I was a teenager, I was a timid nerd, who feared everyone. Not everyone we fear is actually dangerous. 


Some white people fear all young blacks. Would you ban all young black from stores just because some people fear them? I don't think you would. 


Before we ban someone from shopping, we ought to have a valid reason for doing so. We should not punish others based on our intuition and our irrational and prejudicial fears. 


That is what humans used to do. In olden times when people were afraid of others, they would burn them at the stake. That is how witch hunts used to start. That is how the little girls in Salem were able to get so many of their neighbors hung. 


It starts with fear. With fear of people who are different, who are mentally ill, who act strangely, who look strange. Then it progresses to each person fearing their neighbor. 


If we banned every person from shopping who very emotional,  fearful people fear, a lot of good people would be banned from shopping.


I realize you mean well. 


I don't know why you don't think I care about your feelings, when in truth I really, really do. Again, this demonstrates you are prone to misjudging others. You believe someone who cares a great deal about your feelings does not care about you at all. 


I do not pretend to be good, nor do I care to make myself look good. I am in fact an evil sinner, that is why it is so important to me that we all have love, mercy, compassion, understanding and forgiveness.


I need your love, your mercy, your compassion, your understanding, and forgiveness. 


I feel bad that you think I am fake or that I have some hidden agenda.  Maybe I am fake. Maybe, I do have a hidden agenda. I pray you are mistaken. But why would you think that. Nothing I have written would lead most anyone to that conclusion. 


On the other hand, people who suffer from paranoia tend to think other people are fake, have ulterior motives, and a hidden agenda. When a good friend of mine stopped taking his meds, he thought I worked for the CIA, and was ought to kill him. He told me that belief seemed perfectly rational to him when he didn't take his medication.


Most everyone I know claims, I show great love for others. But I treat a few patients who claim I am uncaring, selfish, and self-centered. They could be right. I am always trying to improve myself, and have lots of room for improvement. 


But it just so happens that the patients who make this claim are the ones who themselves are the most uncaring, selfish, and self-centered. They ask me why I don't show them love and compassion, when in truth I show them more love and compassion than I show any of my other patients. I have to. 


Because no matter how nice I am to them, no matter how much I do for them, it is never enough, and they always seem to think there is some ulterior motive behind my actions. 


If I started off bragging I was in error. I hope you can accept my apology.


The fact is I have a lot to give, and I do give a lot. Most everyone I know says I give too much to others, and do not do enough for myself. 


I personally don't think I do enough. I am always trying to do more. If I don't always give others as much as I should, it is because I am an imperfect human being. 


Cheers,

michael

cyberflor
cyberflor

@stobacco @cyberflor  I don't believe anyone should be banned from shopping. I would certainly not want a family member banned from shopping. Nor would I want any store to ban me from shopping.


We should all treat others, and wish for others how we wish others would treat us.


People hit themselves when they don't want to hit others. Hitting oneself is not the kind of motion people make before they lash out. Just the opposite. 


You felt fear and stress when you saw someone hitting themselves? As a trained and experienced psychologist and psychiatrist, I would say this is a symptom of paranoia. 


People who suffer from paranoia rarely realize they have a mental illness. Most people who suffer from paranoia are in denial. They cannot see themselves or the world the way they really are or the way the world really is. They become defensive and hostile because they imagine other people are against them, and pose them a threat when the reality is otherwise.


I would pray you seek professional help, but people who suffer from paranoia rarely do so. 


You most likely were not in harms way. You most likely just imagined you were. If you really thought you were in harms way, you could have moved to another check-out line, a safe distance away from the person you thought was dangerous. That is what most people would do.


Without knowing more about you or the exact set of circumstances I can't make any statement with any degree of certainty. But I believe there is a strong chance you need to try your best to ignore your instincts and your emotions, because you will otherwise spend a great deal of your life experiencing unreasonable fear. 


Paranoia is a type of neurosis. People who do a lot of worrying and frequently experience fear are often neurotic. 


Quite often two people with mental health issues will get into a fight because they each misinterpret each other's behavior. 



stobacco
stobacco

@cyberflor  -  But some of our family members need to be banned from grocery shopping.  You can have compassion and still ban them.    When he was hitting himself I intuitively recognized  it was the kind of motion people make right before they lash out. That put me under fear and stress.     People often hurt themselves before they hurt others.   It is a danger sign.   Of course you would ask me to deny my instincts and put myself in harms way because you "care" so much.   The  man has a history of making people cry.   Do you care about the people he has made cry?   I  was geniuinely afraid.   Do you care about my feelings?  Obviously no.   ALL you care about grandstanding and making yourself look good.   For all your talk of love and compassion you have none and you will never reach anyone or touch anyone with your attitude.    I feel very sorry for you because you are so fake and full of agenda.  You are as sweet as saccharine.     You claim all this love for others but don't show it at all.  You started off bragging.   And of course you are interested in unconditional love because you have nothing to give.   

cyberflor
cyberflor

@stobacco @mrbiggiesmalls @cyberflor  


"She certainly had none for the Walmart employee who probably cried in the bathroom after having her life threatened." 


It is funny you should say that, because that is not how most people would react to having their life threatened. 


Do you think male/female law enforcement officers cry in the bathroom every time their life is threatened? I know many people who have jobs where people threaten their lives all the time, yet they do not go to bathroom and cry. 


Only people who are highly emotional and sensitive, go the the bathroom and cry when their life is threatened.  Such people really shouldn't work at a job where they have to deal with the public, because many people are hateful, angry, irate, irritable, obnoxious, and minatory. 


People who have jobs that deal with the public need to have thick skin. I am thinking about your feelings when I say that you need to avoid jobs that force you to interact with all kinds of people. 

cyberflor
cyberflor

@stobacco @cyberflor @johnbh1946 I thank you for your input. This is a free country, and you are free to believe me or not, as you like. We all have free will to believe what we choose to believe. I don't recall ever saying I am great, but if I did that certainly is not true. I am pathetic. I am nobody. 

stobacco
stobacco

@cyberflor @johnbh1946  I don't see you doing well at all.   I don't believe you.   You don't de-escalate situations.   You just tell us how great you are at being great.   

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