CPS Plans to Have Investigations Started on Ignored Cases by End of January

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Alejandro Hernandez via Flickr

By January 31, Child Protective Services plans to have started (or completed) investigations into the cases that have been ignored over the last three years.

The Department of Economic Security, which oversees CPS -- or is supposed to, at least -- finally released its plan for how the agency's going to deal with 6,110 calls to the CPS hotline that never got assigned to investigators.

It's been nearly two weeks since this problem was discovered, as the Office of Child Welfare Investigations found all these cases had been marked "Not Investigated," so they'd never see an investigator's desk.

Department of Economic Security Director Clarence Carter and Office of Child Welfare Investigations Chief Detective Gregory McKay said they didn't know the source of the problem right now, and the Department of Public Safety is supposed to do an administrative review.

Meanwhile, the effort to investigate these cases already has begun.

Just yesterday, workers finished going through all the ignored cases of 2013, a total of 2,919 cases. Ten of those required an "immediate response" from investigators. Twenty-three cases include "potential criminal conduct," essentially an allegation of child abuse or sexual abuse, as defined by state law.

Of those nearly 3,000 cases from this year, 879 were categorized for "potential alternative investigation." According to CPS definitions:
A disposition assigned to a report by a CPS Supervisor, when all children living in the home have been observed by a professional mandated reporting source and determined not to be a victim of child maltreatment.
Nearly 1,800 of the cases were categorized as needing a field investigation, so those finally will be given to a case worker (case workers whose caseloads already are well above the standards, by the way).

My Voice Nation Help

I used to work for CPS a few years ago.  After some time had gone by, I too came to believe that the organization needs to hire qualified social workers instead of taking anyone.  CPS does spend a little time teaching you how to be a social worker, but it's no substitute for the real thing.  The big joke at the time (2000) was that if you had a BA degree for which there was no job demand, you could always go to work for CPS because they take anybody.  In short, you get what you pay for.  You want cheap, so you take anyone with any kind of BA degree and put them to work as a social worker. 

Cozz topcommenter

Saw on the news tonight Brewer is going to get to the bottom of this situation and who's at fault.

Maybe the dumb Bitch should look in the mirror for a clue.


Want to find some real scumbags in this mess?  Investigate the finances of Childhelp, the non profit that supposedly helps abused kids, and works with AZ CPS yet hasn't filed a 990 report with the IRS in 2.5 years.  They lose millions of dollars each year, but the two part time "founders" each draw salaries over $250,000 each. Meanwhile, programs that actually help have been shut down, dozens of jobs lost, but the "founders" continue to rake in the $$$ that comes from several states.

Lots of skulduggery out there for the intrepid investigator.


Seems like Carter doesn't know what exists at CPS.  He is totally clueless.  This so-called "refresher training" won't produce any good results either.  Policy is changed weekly so guess what?  There doesn't need to be more salary for these folks.  Overtime is enough.  They made the errors, so work harder.  The "NI" tag is used to keep the staffer's desk cleaner because of the caseloads.  If caseloads were handled in the proper way, there would not be any backlog of any kind.  It is not only who is responsible, but what went wrong.  Anyone at DES can point the finger, but remember there are three pointing back at you.  Get with it DES and dig in for the wild ride.


The Republic reports that for some of the cases there will be an "alternative investigation."

"The plan states an alternative investigation would allow a CPS staffer to contact a family member of the child named in a report and have that person either verify that the report is unsubstantiated, that the child involved is not being maltreated, or is not at imminent risk of harm."

So there you have it.  All we have to do is call up the parents and ask them if they are still beating their children.

Cozz topcommenter

Sounds like CPS is taking lessons from Bozo Joe Arpaio


This is horrible, if anything Jan Brewer's to blame. Basically, she told CPS to work harder for the same pay. By the time my friend left CPS she had 50 cases to manage as opposed to the 25 that was supposed to be the max. CPS is in a sad, neglected state.

shadeaux14 topcommenter


It always been in a sad and neglected state and next year, the people will elect leaders who will keep it in an sad and neglected state.

Arizonans just don't seem to know any better.

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