Has Service in Restaurants Become Too Casual?
Restaurant critic Alan Richman seems to think so and has accused several NYC restaurants of going too far out on the casual dining limb by providing careless service.
Has the restaurant service bar dropped in Phoenix? Here's what a few Valley chefs and restaurateurs had to say:
Yes, the details are overlooked at most restaurants. It's just as easy in most situations to abide to appropriate service techniques. I miss people not back-handing, serving from the left, clearing from the right, beverage service from the right, sides on the left, not giving me their name, smiling, holding the door, etc.
Absolutely. A lot of restaurants have let servers just serve. There is no personal connection between servers and guests anymore. I don't know if it's because patrons are not looking for that anymore as part of a reason they visit a restaurant or they just don't care about it as a restaurant. True guest service is dead in most restaurants.
There's a local vegetarian chain that I love and I go there a lot, but sometimes I can't tell the staff from the customers. Usually, the staff is the one with the most tattoos and piercings. Enough already.
Service has become more comfortable but not casual. Guests are dining out often and expectations have risen; they expect more from a menu and a server. They are able to relate to their server on a more personal level, which adds to the comfort and enjoyment of eating out.
Service should be comfortable but not too casual. I don't need anything formal, but I don't like being called "dude" and I won't tolerate when they finger glasses, leave dirty plates on the table, or have a conversation on the side while at my table.