Should Restaurants Include Gratuity as Part of the Bill?
Spotting the words "service included," "servizio incluso," and "service compris" on restaurant checks in most European countries means tipping isn't necessary (instead, a V.A.T. tax of 20 percent is added). But more and more restaurants in America are adopting this policy, causing the often distressful subject of tipping to become even more convoluted.
Should Valley restaurants follow suit? Here's what some of our chefs and restaurateurs had to say:
I believe it should be adopted, as I have seen in this business that customers expect a great deal of service from everyone in a restaurant -- be it the chef, server, or busboy. Most customers are appreciative of this fact, but sometimes you do see an under-appreciation of service, which actually pinches the people involved. If gratuity is included, it ensures all the hard work done by people involved has not been in vain.
We need to keep dangling the carrot to keep the focus of being professional and the rewards of being paid on performance.
I am a firm believer that restaurants should pay their servers appropriately and take tipping out of the equation. Great service should be expected and when a server is working for their money, the genuine feeling can be lost in the hustle. A good server should be serving because they love the industry and they love interaction, not because they need to earn enough money to pay their bills.
Gratuity is a direct reflection of the guests' experience with their server. Without the service-included policy, the servers have more incentive to give great service which, in turn, may increase their gratuity.