Is it Rude to Show Up at a Restaurant Before They Open -- What About Just Before Closing Time?

By Laura Hahnefeld Wed., Nov. 7 2012 at 8:00 AM

Welcome to Chow Bella's Bites & Dishes, where Valley chefs and restaurateurs respond to a question New Times food critic Laura Hahnefeld has on her mind. Have a question you'd like to ask? E-mail laura.hahnefeld@newtimes.com. Miss a question? Go here.

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Sure, restaurants have posted hours -- but, hey, when hunger calls, what's a diner to do? Does showing up before an establishment opens or just before closing a sign of poor etiquette?

I asked a few Valley chefs and restauranteurs and this is what they had to say.

Aaron May
Chef and Restaurateur

Showing up early and expecting to be served is a little silly. As for showing up at closing, the hours are posted for a reason. I see nothing wrong with showing up at a restaurant right up until closing and expecting a fine meal and great service. If a restaurant wants to close earlier, it should change its hours.

Chef Stephen Jones,
Blue Hound Kitchen & Cocktails

It isn't rude to show up before they open, given that it's not an unreasonable arrival ahead of them unlocking the doors. If you're okay with waiting for service, wait patiently in the bar and have a glass of wine or a beer. Walking into a restaurant as they are closing isn't cool, especially if you're familiar with the hours of operation and you're just trying to sneak in at the last minute.

Kirsten Burruel, General Manager, DownUnder Wines and Bistro

I appreciate it when people show up before we open! It shows an enthusiasm about our place. If you do show up around closing time, it's always appropriate to inquire if the kitchen is still open or drinks are being served.

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aunt_ju_ju28

I would only show up early if it was a particularly busy restaurant and I wanted to be one of the first in line... which means I, of course, would be expecting a wait. As for closing... the latest I would show up before closing is 30 minutes. I don't think it is polite to expect staff to stay beyond their normally scheduled hours. Remember what these people do for a living... they prepare and serve you FOOD... don't be rude!

Eleno John Banquil Jr

It's absolutely ridiculous to think that any restaurant operator would find it rude for a guest to show up before they open or right before they close. As a restaurant operator myself, my restaurant is set up 15 minutes before we open and we take guests all the way up until closing time without even blinking.

Tim O'Connor

When someone is hanging outside the door at my place, Honey Moon Sweets, I'll open up. If coffee is still brewing, I let them know and welcome them to wait inside. As long as they don't mind, I don't mind.

nmbrwuncrush2000

This "ask a local chef" series has certainly shown the "douche" side of some of these people. . . as many others have states; maybe some of these people should have a "last seating" policy instead of closing hours. . . one needn't worry about arriving within the last 15 minutes of "close" if that is the time listed for the establishment. . . come on!

Mary Doe

What 'rude' has to do with it. It's up to the restaurant to decide if and how they accommodate the clients. Arguing and throwing tantrums if you are told that you can be seated until such and such time, or if the kitchen is not taking more orders is rude. The later even it is an hour before the posted closing time.

Marny Leary Murphy

As a waitress I know first hand how much I hated it, but as a consumer they are open until they are closed. However, I always compensate in my tip if I have kept them late.

Melissa Backstrom

Just before closing time is pushing it, but be mindful and don't order a huge meal. Duh!

Melissa Backstrom

No it is not. It's a good sign. Post later hours if it's an inconvenience. I do not expect to get served right away, but would like to get seated and certainly don't mind enjoying a drink while waiting. An organized kitchen is prepped before they open.

number6

I agree with Burt and Chef May. Unlike a bank or retailer, restaurants should realize that the dining experience takes time. The hours they post should be the times they are willing to provide the whole service. If they want you out of the place by midnight then maybe they should stop seating at 10, instead of advertising a 12 oclock closing.

burt

2 Like

Chef May gets it. Open is open.

saulgoldfarb

restaurants exist to serve me. there is nothing that I could do that would be in any way "rude" to a restaurant. Any restaurant that I choose to patronize should consider themselves fortunate to have a customer. now, you cooks get back to work and stop wasting my time.

jacqdavis

When my husband and I went to Italy for vacation, and since we could not easily find the hours for the local restaurants, we just walked up and asked if they were open while they were setting up tables around (6pm), many of them gave us attitude and angrily told us no and did not even offer us to come back later. We were just going to patiently wait till they were done, but decided to walk away because of the rude response. I think businesses need to realize that some customers are willing to wait till they are ready even if we show up early/before opening. But if a customer expects to be serviced before the restaurant is fully ready, is kind of inconsiderate too.

Bruce Griffin III

I am really suprised at some of the answers to this question. The showing up early part is easy. You are more than welcome to show up early if you don't mind waiting a bit. But I would NEVER turn away a guest or make them feel uncomfortable for showing up just before we closed. Your hours are your hours......except it. if you have a problem with that then you are in the wrong business. If my cooks are itching to get out.....I send them home and will cook for the table myself. But one thing that I will always teach them is treat your last table of the day just like the first. And in this economic climate you have to be insane to turn away a guest.........