Should Tipping Be Mandatory?

Categories: Bites & Dishes

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Akos Szabo
Chef de Cuisine
Top of the Rock Restaurant at the Buttes Resort

NO: Great service deserves a great tip. We sometimes fail to realize that a tip can swing either way depending on the whole experience. We have become an industry that expects to be tipped for mediocre service. Many times, I have witnessed a server open up the check to see what was left for them and treat it like an expected commission on a sale of a house. Plain and simple: Do your best and you will be rewarded.

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Julie Kossak
Owner, The Pink Spot, Z Pizza

NO: Tipping should not be mandatory. Tipping is a reward for staff that goes above and beyond the normal course.





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Domenick Montanile
Owner, Venezia's Pizzeria

YES: Tipping should be mandatory at 10 percent and have an option for 15 percent to 20 percent if you wish. The food-industry pay scale is mainly based on tips from customers, and some people unfortunately are unaware of this, especially when it comes to the delivery drivers.


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Dana Mule
GM and partner, Hula's Modern Tiki

YES: Since tipped staff are not paid minimum wage, there is an obligation to tip something, even for a modicum level of service. Any remaining money beyond that is a reward for service that is above and beyond the basic requirement. The vast majority of restaurant patron's tips are fair and reasonable. It's only the small minority who might require a little education about tipping -- or perhaps a little help with their math.


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Aaron May
Chef and restaurateur

YES: Except in cases of extreme neglect, some sort of gratuity should be proffered.







What say you, Valley servers and diners? Do you think tipping should be mandatory? Share your thoughts in the comment section.




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14 comments
2CoastalRSVP1
2CoastalRSVP1

Tipping should always be determined by the patron of the individual product or service.  Many folks will avoid establishments that mandate set tipping amounts or percentages because it removes the ability to decide what they feel is deserved AND when an amount is required and other establishments are either unavailable or inconvenient at the time of usage, participants more times than not won't tip beyond the required amount as a form of protest. The service or product provider ends up the loser.  Best advice: Don't mandate tip either in amount OR percentage form.

Jabeaver
Jabeaver

arrogant owners demand tips.  jab

davelog
davelog

Tipping is, by definition, optional. If it's mandatory, it's not a tip - it's a surcharge.

Thanks for this insight as to what establishments don't understand this. I'll adjust my dining plans accordingly.

Grab5691
Grab5691

Tipping shouldn't necessarily be mandatory but at the end of the day, many people are cheap.  The tables who tell you that "you've been wonderful" and that they're "really going to take good care of you" often tip horribly...as if they think it's ok because they gave you this verbal praise.  

Erica O.
Erica O.

Ditto on the delivery driver tips issue, Mr. Venezia's. As a former delivery driver, I got raked over the coals in terms of money put into a vehicle versus the tips made. That couple dollar "delivery charge" isn't a tip to me. It's a gas and maintenance fee to make sure I can continue to hand deliver food to your doorstep. Don't go cheapin' out on poor delivery drivers either.

BFD
BFD

Has anyone noticed that everyone that serves food now asks for a tip? The coffee shop, the ice cream counter, the sub shop? Since when does someone who pushes a sandwhich across a counter desreve a tip? I just paid over 4 dollars for a cup of coffee so sure why not throw you an extra buck just because you have a jar on the counter.  

Tipping Point of Conversation
Tipping Point of Conversation

 This is such a much-ado-about-nothing topic. I made a great living on mostly gratuities for many years here in Phoenix. 99.9% of the dining public does the right thing tipping-wise. Every server/bartender takes it in the shorts every great once in a while. Fact of life. End of story. Let's move on.

Regular20
Regular20

I have to take issue with those chefs that feel that tips should be mandatory - if they feel that way they must also feel that tips don't create any incentive for servers to do a good job and that the customer should not have any say in deciding the level of service received and rewarding accordingly. If you follow that logic that perhaps the chefs/owners should simply pay servers an adequate wage and simply add the additional cost to their prices.  Of course they don't want to do that because they really don't want to expose this off-loading of what is actually a cost of their business by bring it to the forefront in the form of higher prices.

johnc
johnc

In Europe, servers are paid more in wages and customers tip less. Presumably restaurants cover the higher staff costs through increased pricing. Here we pay lower wages and expect more compensation in tips. Take your pick. 

spitfiRe
spitfiRe

If you know how to treat your guest you will be rewarded for it ---- end of story! It annoys me more than anything that servers or whatever the position expect a tip no matter how their service! A tip is a gratuity based on your performance --- & like Pavle says, "If your good, you will make good money." Too many people give mediocre service & expect above average tipping.  Not from this New Yorker, you wont ---- & by the way, although I dont work in the industry currently, Ive worked in it for over 10 years.  If people step up their game & show love for what they do, it will reflect in their pay.

Azbluew
Azbluew

It's so offensive to hear restaurant owners dismiss and marginalize tipping especially when they are happy to pay wait staff half the minimum wage. Servers, bartenders and bussers all rely on tips to make a living. Everyone knows that so how can these owners even discuss 10% and 15% tips? They of all people should be educating the dining public on tipping appropriately.

Sourcetags
Sourcetags

Everyone at least should work in the industry waiting tables once in there life just to see what its like. While tipping maybe customary, it should not be dismissed completely.

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